Website Terms of Use

1.1. These “Terms and Conditions” govern the use of the site MyChauffeurDrive.us, which is designed for online bank card payment for intermediary services related to arranging and providing transportation services under the category “Car rental with Driver.” The service has been prepared by MyChauffeurDrive.us.

1.2. MyChauffeurDrive operates as a Reservation System that connects customers across the United States and Canada with professional carriers. We do not maintain our own fleet — we act as an intermediary between the customer (the person requesting Chauffeured Transportation) and the carrier (the company providing drivers and vehicles).

1.3. When MyChauffeurDrive receives a request from a customer (client), we send all-inclusive quotes by email to the address provided in the Inquiry form, Quick Chat, or Contact form.

1.4. The all-inclusive rates we provide cover car rental, chauffeur service, fuel expenses, and local taxes.

1.4.1. Included: vehicle, chauffeur, fuel, local taxes, tolls.

1.4.2. Excluded: paid parkings, driver’s meals & accommodation, Meet & Greet, driver’s gratuity (in the USA and Canada).

1.5. If the client agrees to book our services, we search for a carrier capable of completing the trip. We send our price proposal to several companies and work with the one that accepts our price.

1.6. Once a carrier is found, MyChauffeurDrive asks the client to pay our commission fee to confirm the booking. The MyChauffeurDrive commission fee is the payment for our work. The carrier receives their money in cash, paid by the client at pickup directly, or by card, also paid directly by the client.

1.7. All our commission fees are paid through the MyChauffeurDrive.us website.

1.8. The MyChauffeurDrive.us website is operated by Chauffeur Driven Worldwide SRL, IDNO 1012600015040, located at Chisinau, MD-2051, str. Pelivan Ion, 32/2, of. 25, a limited liability company organized and operating in accordance with the legislation of the Republic of Moldova.

1.9. Please read these Terms and Conditions carefully before using this website or taking any action on it.

1.10. The site is not harmful to minors. However, the site is not intended for use by minors without a parent present. MyChauffeurDrive.us strongly recommends that parents use appropriate parental controls for minor children accessing this site.

1.11. If you do not agree with these “Terms and Conditions,” you will not be able to enjoy all the benefits of the MyChauffeurDrive.us site. Also, if you do not agree with these “Terms and Conditions,” please do not use this site.

1.12. Be sure to return to this page periodically to ensure that you are familiar with the latest and most current version of these Terms and Conditions.

2. Get a Quote Process

2.1. All requests are made via the Inquiry form, Quick Jivo Chat, or email (office@mychauffeurdrive.us).

2.2. https://mychauffeurdrive.us/ serves as a website where the client can indicate trip details and then receive the offer via email.

2.3. The https://mychauffeurdrive.us/ website serves as a platform where the client can pay for our intermediary services.

2.3.1. Our service MyChauffeurDrive.us does not include the cost of transportation services themselves, for which the client will pay directly to the Chauffeur service on the spot.

2.4. What info we need to send a quote:

2.4.1. To get a quote, the client needs to indicate their email, name, service date, and itinerary — all according to the Inquiry Form on our website or the Quick Jivo Chat questions.

2.4.2. In less than 24 hours, we send a Detailed Offer to our client via email.

3. Payment Process

3.1. If the client accepts our offer, we send the link for the MyChauffeurDrive commission fee to confirm the booking.

3.2. The MyChauffeurDrive commission fee is MyChauffeurDrive’s (Chauffeur Driven Worldwide SRL’s) commission for the service.

3.3. The balance is paid by the client directly to the driver (from the company we cooperate with, which in fact provides the Chauffeured Transportation) in cash or by card.

3.4. 24–14 hours before the trip, we send driver details (name, phone number) via email to the client.

3.5. To secure the reservation, the client pays us our commission fee by card, Visa or MasterCard.

3.6. The payments are made on https://mychauffeurdrive.com/.

4. Our Responsibility

4.1. All extra costs, such as prolongation of the service, are payable to the driver in cash. The cost for an extra hour is indicated in advance via email by your operator.

4.2. Note: extra payments, such as paid parkings or additional service hours, are payable directly to your chauffeur in cash or by bank transfer if the carrier requires.

4.3. MyChauffeurDrive takes no responsibility for any loss or damage caused to your property. These issues must be resolved with your carrier directly.

4.3.1. MyChauffeurDrive is responsible for:

• providing detailed offer information with all the terms and conditions;
• our commission fee for the service;
• providing driver details assigned to the order;
• providing operator/dispatcher phone number (if required).

4.3.2. Carrier’s Responsibility:

4.3.2.1. We require all our carriers to abide by the rules & laws regarding passenger transportation. Every carrier must own an authorization allowing them to carry passengers and proper insurance to cover the risks associated with their professional occupation.

4.3.2.2. Please also be notified that it is the obligation of carriers to enforce applicable laws & rules in the jurisdiction of their services.

4.3.2.3. The carrier is obliged to arrive on time at the indicated pickup point (airport, hotel, etc.).

4.3.2.4. If any delays occur because of traffic, the carrier must notify the client over phone or WhatsApp.

5. Client Responsibility

5.1. The client must be ready 5–10 minutes before the driver’s arrival and wait for him at the indicated address. The service starts at the agreed time via email (not when the client enters the vehicle).

5.2. Smoking and drinking in the vehicle are forbidden.

5.3. The client needs to understand that the driver is not a tour guide, and his primary objective is to drive safely to the indicated destinations.

5.4. The client needs to understand that the vehicles we provide are made by manufacturers such as Lincoln, Cadillac, Ford, Chevrolet, etc., and have standard configurations.

5.5. The client needs to understand that we do not guarantee a specific model, only the vehicle category, e.g. standard or premium.

5.6. The client has no right to abuse the driver or get personal.

5.7. The client must pay the balance directly to the driver at pickup and never after the trip.

5.8. If the client needs the driver in a special suit, he/she needs to let us know in advance.

5.9. The client must follow the itinerary which is made and confirmed via email. If he/she needs extra services, it is necessary to talk to the driver and wait for his allowance or refusal.

5.10. The client must not force the driver to provide extra services.

5.11. Any kind of damage or degradation to a vehicle caused by the client leads to the payment of additional funds which remain entirely at the customer’s charge.

6. Waiting Time Period at the Airport

6.1. Grace period is 30 minutes. If the client’s flight is delayed, the driver has a right to leave.

7. Conversation Policy

7.1. Our working processes require that for all questions regarding orders/requests, we communicate in written form. This is much more efficient than a discussion over the phone, where it’s easy to lose sight of something important and thereby make mistakes in the request or order.

7.2. Besides, it may not be possible to provide you with a prompt response over the phone, as we may need to check some details, such as vehicle availability, route, etc., and calculate the price.

8. Payment Conditions

8.1. We accept payments by Visa and MasterCard debit/credit cards.

9. Refund Policy

9.1. If you decided to cancel the trip or something went wrong from our side, the refund usually takes from 31 to 180 days. In other words, you get the money back to your card (or bank account, depending on the payment method you used to pay).

Refund Time depends on amount:

• from 10 to 100 USD/CAD: up to 31 days;
• from 101 to 200 USD/CAD: up to 45 days;
• from 201 to 400 USD/CAD: up to 60 days;
• from 401 to 600 USD/CAD: up to 90 days;
• from 601 to 800 USD/CAD: up to 120 days;
• from 801 to 1000 USD/CAD: up to 140 days;
• from 1001 to 1500 USD/CAD: up to 160 days;
• from 1501 to 2000 USD/CAD: up to 180 days.

Amounts starting from 201 USD/CAD are refunded in instalments. You can request a Refund Instalments Plan from your operator.

9.2. FOR THE VEHICLE UP TO 16 PEOPLE: You can receive back the commission fee you paid us if you cancel the order not less than 120 hours before the potential trip;

• 119–73 hours: you receive 20% of the commission fee;
• later cancellation or no-show: no refund.

9.3. FOR THE VEHICLE from 17 to 50 people: Please ask your customer service manager. All depends on the state or province you book the vehicle in.